Your adviser will always endeavour to ensure that the products recommended are suitable for you. If you are being advised on regulated products (including investments, insurance and some forms of mortgages), you have the protection of the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS).
If you are not satisfied with the advice or service you have received, you should in the first instance, contact us to register your complaint by writing to: –
The Compliance Officer
1 Fitzwilliam Avenue,
Belfast,
BT7 2HJ
Alternatively, you can telephone us on 02890 202233. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.
If you are still unhappy, you may be entitled to refer your complaint to the FOS who will investigate the complaint independently and make a ruling. Full details of how to contact the FOS together with information about how to complain are available from their website – www.financial-ombudsman.org.